BPM Infrastructure

A. Data Infrastructure – data integration and data warehousing tools
• Data warehouses
• Relational Databases (RDBMS)
• OLAP/Multidimensional technology
• ETL tools
• Data quality tools
• Data modeling tools
B. Analytic infrastructure
• Reporting tools
• Analysis tools
• Integration with spreadsheets and other personal productivity tools
• Data mining tools
• Dashboards
• Real time activity monitoring
C. IT infrastructure
• Servers, storage, networks, operating systems, middleware
• Systems management software – e.g.Unicenter / OpenView / Tivoli
• Capacity planning and performance analysis software
• Availability modeling
• Event monitoring and analysis